FREQUENTLY ASKED QUESTIONS (FAQ)

Q. How does the bike rental process work?

Our bike rental process is simple. You select a bike, provide the necessary information, sign the rental agreement, pay the rental fee, and enjoy your ride.

Q. Can I cancel at any time?

Yes! Cancel at any time by contacting us and returning the bike within 24 hours of the agreed cancellation date. NOTE: You must provide a 1-week notice before returning the bike and may be subject to fees as per the payment schedule specified within section 1.3

Q. What documents do I need to provide for renting a bike?

You will generally need to provide a valid identification document such as a driver's license or passport. Additionally, proof of address to verify the garaged address will be required.

Q: How long can I rent a bike for?

You can rent a bike for the selected number of weeks or even longer, depending on your needs.

Q: Do you provide safety equipment with the rental?

Yes, we provide safety equipment such as helmets, location tracker, locks, and lights along with the bike rental. Your safety is our priority.

Q: What happens if the bike gets damaged during my rental period?

In the case of minor damages caused by normal wear and tear, you will not be held responsible. However, if the bike is damaged due to negligence or misuse, you may be responsible for repair costs.

Q: Is bike insurance included in the rental fee?

Bike insurance is not typically included in the rental fee. However, you may purchase your own additional insurance coverage from an insurer for the duration of your rental.

Q: How can I contact WiseBikes?

You can contact us via email at admin@wisebikes.com.au. If you decide to rent the bike we use WhatsApp and provide contact numbers to allow you to contact us directly.

Terms and Conditions

In the case of minor damages caused by normal wear and tear, you will not be held responsible. However, if the bike is damaged due to negligence, accidents or misuse, you may be responsible for repair costs. Any damage costs associated with repairing the Rental Bike (including but not limited to all labour, replacement parts, repainting and any other work necessary to restore the Rental Bike to as new condition) during the Rental Period, caused by the Client will be the responsibility of the renter and will not be covered by Wisebikes. Note: Flat Tyre repair cover excludes TYRE REPLACEMENT due to excessive damage.
The renter, as detailed in the bike rental form, is wholly responsible for damage, injury or death caused to any persons or property caused by the use or malfunction of the rented bicycle during the rental period. This includes any injury or death to the person operating the bicycle.
The renter, as detailed in bike rental form, acknowledges and consents to using 24-hour location tracking.
The renter, as detailed in the bike rental form, agrees to pay the rental fee at the agreed frequency as described within the payment details above.
As detailed in the bike rental form, the renter agrees to pay the rental fee as an advanced payment at the agreed frequency as described in the payment details (section 1.2) above.
1-week notice must be given before returning the bike. The bike must be returned within 24 hours of the agreed rental end date to obtain a full refund of the bond. Failure to do so will result in a charge of $10/day deductible from the bond.
Bond shall be refunded only when the bike has been returned and there is no evidence of damage beyond normal wear and tear.
The renter, as detailed in the bike rental form, agrees to adhere to all road safety laws whilst operating the bicycle .
Must not modify or repair the bicycle without prior approval from WiseBikes
The renter agrees that the battery shall not be left unattended in a public space at any time without the battery being locked and line of sight view of the bike.

FREQUENTLY ASKED QUESTIONS (FAQ)

Terms and Conditions

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